Legal Hub

1. Introduction

Welcome to Chill Vibes Hostel. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and web application.

2. Data We Collect

To provide a streamlined and secure booking experience, we strictly limit the personal data we collect to the following core information:

• Name
• Email Address
• Password (Securely hashed)
• Booking Information (Dates, room selections, and core reservation details)

Explicit Exclusions

We believe in data minimization. Therefore, we do not collect or request your passport details, visa information, physical home addresses, or any form of document uploads. Furthermore, we do not store full credit card details on our servers at any time.

3. Google Authentication

If a user chooses to authenticate via Google OAuth, we solely collect their name and email address provided by Google for the exclusive purposes of account creation and secure login.

4. Third-Party Processors

To operate our hostel scheduling and process payments securely, we must share limited, highly specific data with trusted third-party processors. These include:

• Cloudbeds: Our reservation management system, which receives necessary booking data to secure your dates and room allocation.
• Seylan MPGS: Our highly secure payment gateway, which securely processes all financial transactions.

5. GDPR User Rights

Even if you reside outside the European Union, we extend standard European data protection rights to all our users, respecting your digital sovereignty. Under the General Data Protection Regulation (GDPR), you hold the following rights over your data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to modify or correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data from our systems.

To exercise any of these rights, please contact us at chillvibesint@gmail.com.

6. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We encourage you to review this page proactively.